Handling Difficult Customers Professionally

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Handling Difficult Customers Professionally

1. Staying Calm When a Customer Gets Frustrated
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Handling Difficult Customers Professionally

2. Dealing with Aggressive or Rude Behavior Without Losing Control
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Handling Difficult Customers Professionally

3. Staying Focused During Emotionally Draining Call Blocks
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Handling Difficult Customers Professionally

4. When & How to Politely End a Toxic Call
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Handling Difficult Customers Professionally

Multiple Choice Quiz: Handling Difficult Customers Professionally